Shipping policy
Latest Service Arrangements Amid the Pandemic - Limited services available in some of the areas
Due to the severe epidemic situation, impact of the local epidemic and related control measures on delivery operations, the transit time for all shipments will not be guaranteed until further notice.
In additions, under the influence of different epidemic control and isolation measures, the courier can only provide limited services at present.
Delivery time
- After the order is placed, our staff will contact the customer to confirm the delivery time.
- Due to COVID-19 epidemic, the standard delivery time is 2-3 days;
- If the order contains pre-ordered goods, the estimated delivery time is 7 days;
- Delivery time for Tung Chung area is 7 days.
Delivery
Shipping fee:
- Free shipping on orders of $300 or more
- Shipping fee for under $300 is $80
Non-delivery area:
Outer areas (Lantau Island, Peng Chau and Hei Ling Chau, Saigon Islands and Po Toi, Cheung Chau) and other restricted areas
Welcome through WhatsApp, Facebook Messenger or phone to inquire about the details of the delivery area.
Pickup at SF Station, SF Smart Cabinet, SF Service Point and Convenience Store
- Suitable for orders with dry goods only
- "Pay on delivery" to pay the freight
- Please use WhatsApp, Facebook Messenger or phone to contact our customer service, the notice indicates that you want to send to the outlet code and address.
Pickup from warehouse
Yau Tong Industrial City, 17 Ko Fai Road, Yau Tong, Kowloon (detailed address will be sent after checkout)
After confirmation by the staff, you can pick it up according to the date and time you choose.
If you have not received the confirmation, please contact customer service via WhatsApp, Facebook Messenger or phone.
For inquiries about delivery service, please contact us via WhatsApp, Facebook Messenger or phone.